Complaints

Complaints

West Wittering Estate – Complaints Policy

We are committed to providing a high standard of service to all our visitors. If you are dissatisfied with any aspect of your experience, we encourage you to let us know so we can address your concerns.

How to Complain
Complaints should be submitted in writing by email to info@westwitteringbeach.co.uk or by post to:
West Wittering Estate, Pound Road, West Wittering, Chichester, PO20 8GH

Please provide:

  • Your name and contact details
  • Date and details of the incident or issue
  • Any supporting evidence (e.g. booking reference, photographs, receipts)

Our Process

  1. We will acknowledge receipt of your complaint within 5 working days.
  2. A manager will investigate and provide a full response within 15 working days where possible.
  3. If you remain dissatisfied, you may request a review by a senior manager, whose decision will be final.

External Processes
Where a matter relates to a Parking Charge Notice (PCN), once it has been issued by Britannia Parking, all appeals and complaints must be directed to them via their published procedures.